Refund Policy

Last updated: 25 July 2026

This policy is incomplete and not yet legally valid.

The data controller, jurisdiction, and contact address have not been configured. Set NEXT_PUBLIC_LEGAL_ENTITY, NEXT_PUBLIC_LEGAL_JURISDICTION, and NEXT_PUBLIC_LEGAL_EMAIL before launch. These cannot be guessed — naming an entity that does not exist would be a false statement to users about who holds their data.

Two ways to pay

Subscription tiers can be bought with in-app credits or with real money (USD). The two are refunded very differently, so check which one you used before reading on. Your account page shows how your current tier was paid for.

Tiers bought with credits

Cancelling or downgrading a credit-purchased tier returns the unused portion of what you paid, back to your credit balance.

A tier runs for one calendar month from the moment you bought it. Because months differ in length, a day of a 28-day February is worth slightly more than a day of a 31-day January.
The refund is prorated by whole days remaining and rounded down. Rounding always favours the site, so repeatedly buying and cancelling can never leave you with more credits than you started with.
Cancelling to Free refunds the remaining days and ends the tier.
Switching tiersrefunds the remainder of the old tier and charges the new one in full, as a single net transaction. If the refund exceeds the new tier’s price, the difference is credited to you.
Once the month has fully elapsed, there is nothing left to refund — the refundable amount reaches zero.

The exact figures are shown to you before you confirm any change, including the charge, the refund, the net amount, and your resulting balance. Nothing is charged until you confirm.

Tiers bought with USD

Cancelling a USD-purchased tier does not return credits, and USD refunds are not processed automatically by the site — money payments are handled by our payment processor, so we settle them directly with you. Contact us using the details below and we will arrange it.

This is a description of the mechanism, not a limit on your rights: see your 14-day right to cancel below, which applies regardless of how the payment was taken.

Your 14-day right to cancel

If you are a consumer in the EU, EEA or UK, you have 14 days from buying a tier with money to withdraw from the purchase without giving a reason. You do not have to explain why, and there is no form.

Coflplay serves live market data that changes continuously, which makes a paid tier a digital service rather than a fixed piece of digital content. We therefore do not ask you to waive this right at checkout. If you have already used the tier when you cancel, we may keep an amount proportionate to the use you had, and refund the balance to your original payment method without undue delay.

To use this right, tell us within the 14 days via the contact details below. This right sits on top of the credit proration described above — whichever leaves you better off is the one that applies.

No automatic renewal

Buying a tier is a one-time charge. We do not store payment details for repeat billing, there is no recurring charge, and nothing is taken from your credit balance again unless you choose to change tier. The one-month period described above governs how much of a purchase is refundable — it is not a billing cycle.

Credits are not money

Credits are a reward for participation. They have no cash value, cannot be exchanged for money, and are not transferable between accounts. A refund to your credit balance is a return of credits, never a payment of money. See the Terms of Service for the full position.

Statutory rights

Nothing in this policy limits any refund or cancellation right you have under the consumer law that applies to you. Where that law gives you a stronger right than this policy, that law applies.

Contact

To ask about a refund, get in touch:

Data controller: [NOT CONFIGURED — set before launch]
Jurisdiction: [NOT CONFIGURED — set before launch]
Contact: [NOT CONFIGURED — set before launch]